Our Story
In 1999, there were only a handful of security companies in the Capital District. There were some with pretty good reputations, a few others with decent experience, but there was a glaring “hole” in the marketplace. The Albany Area desperately needed a security provider that offered a level of service that was totally responsive to it’s customers’ needs, while offering products and services that were, hands-down, the best you could find.
Enter Capital Security. We assembled a team of industry professionals with a combined experience in the 100’s of years! Then, we settled on a service ethic that puts the customer in the driver seat. Finally, we created relationships with manufacturers who demanded a high level of performance from their dealers, and then met all their requirements.
The result is a company that is trusted by some of the most prestigious property owners in the Capital Region. They’ve discovered that making a purchase from Capital Security is just the beginning of a true partnership that yields massive benefits in the area that matters most – peace of mind. That’s why we not only earn their business but keep it, year after year.
Our Pledge
What makes Capital Security so special? In a word – commitment. Now, we know it’s easy to throw words like that around, and a lot of vendors do! But, at Capital Security, we go a step further by defining what that commitment means and how it benefits you. We’ve boiled it down to 3 areas:
SMART. Right from your first interaction with Capital Security, you’ll realize we know our stuff! We have a depth of knowledge and experience that ensures your Security System will be effective, easy to use, and affordable. In addition, we’re constantly researching and upgrading our product offerings to take advantage of the very best technology in the marketplace.
RESPONSIVE. Try it – right now! Give us a call. If you’re expecting to spend 20 minutes trying to navigate a phone tree, you’ve got the wrong company! At Capital Security we believe you’re important enough that a live person should answer the phone when you call, 24 hours a day. As a matter of fact, all of our customers have the cell phone number of their primary Account Representative. We never stop working for you! And, when you do call, we try to make sure the reason you called is addressed to your satisfaction by the end of the day, and onsite service requests are generally handled within 24 hours.
ETHICAL. At Capital Security we understand that it takes a lifetime to build trust, but a split-second to destroy it. That’s why we’re careful to treat every customer the way we would want to be treated. How do we do that?
First, we try not to promise more than we can deliver.
Second, when you make a purchase from Capital Security you’re buying an outcome, not a box of widgets. That means if the finished System isn’t what you expected and agreed to, we’ll make it right no matter what it takes.
Third, we never try to force-fit you into a system that isn’t right for your needs. We always take the time to listen, and will never tire of trying to give you exactly the right Security System.
Finally, we never inflate our prices if we think we can “get a little more.” Fair, honest, and reasonable always – that’s our pledge.
Our Customer Testimonials
Since 2015 the team at Capital Security has provided us with secure, reliable systems at a cost effective price. Their impeccable product line is accompanied by outstanding customer service that’s consistently been responsive and knowledgeable. When it comes down to it, I recommend this company to anyone in the market for security & fire alarm systems. With Capital Security, you’ll rest easy knowing you picked the right team for the job. – Bobby W., Rome, NY